<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Here is the full text of our survey, I hope this is helpful.</div><div class=""><br class=""></div><div class="">Thanks!</div><div class="">-dosman</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">=======================================================================</div><div class="">Membership Exit Survey</div><div class=""><br class="">Bloominglabs would like to know more about why you're leaving and your feelings on membership.<br class="">All questions are optional, and responses remain anonymous.</div><div class=""><br class="">What is your main reason for leaving?<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No longer have the time to use my membership<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Can no longer afford the dues<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Priorities have changed<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Lack of activities/workshops for my interests<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Lack of resources I wanted to use<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No longer feel that I fit into the community<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Conflicts with other members<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Other: <br class=""></div><div class=""><br class=""></div>Is there anything that could be changed about Bloominglabs that would make you want to stay?</div><div class="">Please elaborate on any of the above.<br class=""><br class="">Will you still be coming to public (Wednesday night) meetings?<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Yes<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Occasionally<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No<br class=""></div><div class=""><br class=""></div>Would you still be able to recommend Bloominglabs to new people you meet who may be interested?</div><div class=""><br class="">Please choose "Other" if you would choose "No" and feel comfortable listing reasons why.<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Yes<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Other: <br class=""></div><div class=""><br class=""></div>Are there people you met at Bloominglabs who you will still remain in contact with after leaving?<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Yes<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No<br class=""></div><div class=""><br class=""></div>Did you know that our discuss list is aimed at allowing people who are not formal members to still participate with our community?<br class=""><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• Yes<br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>• No<br class=""></div><div class=""><br class=""></div>What first brought you to Bloominglabs?<br class=""><br class="">Did you have specific expectations about Bloominglabs that you feel weren't met?<br class=""><br class="">How has being a member changed your view of hacker/maker culture, or your place in it?<br class=""><br class="">Is there a resource you will miss having access to after leaving?<br class=""><br class="">Do you have any recommendations or comments about Bloominglabs and your involvement not covered by the rest of this survey?</div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><br class=""></div><br class=""><div><blockquote type="cite" class=""><div class="">On Jul 5, 2016, at 12:23 PM, Christopher Agocs <<a href="mailto:chris@agocs.org" class="">chris@agocs.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">dosman, I'd love to see your exit interview questionnaire. Could you send it to me?</div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Tue, Jul 5, 2016 at 11:20 AM, dosman <span dir="ltr" class=""><<a href="mailto:dosman@packetsniffers.org" target="_blank" class="">dosman@packetsniffers.org</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">A couple things to consider on this specific topic. My experience is that things go slower than desired on most hackerspace projects, but they do happen as there is time+demand, you just have to be ok with that. If people want to get involved and help they will, if no one wants to do the work then it’s left to the few that do the work as they have time. Lots of administrative stuff was done by me because it saved me tons of time in the long-run (invoicing automation, nag email automation, membership processing automation, etc). Unless it’s causing a serious detriment to the group I don’t worry about timelines for most projects though. Exceptions would be things like physically moving spaces and other urgent matters that affect all members.<br class="">
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As for member churn, we have a google questionnaire form that automatically goes out when memberships end. Most people for our group leave for lack of free time to use their memberships, moving away, etc. but sometimes we do get good feedback that something was wrong we didn’t know about. I have another questionnaire i am about to deploy to new members after they have joined for a few months to get a fresh angle we might be missing. But I’m a survey and spreadsheet nerd, so that’s my desire.<br class="">
<br class="">
Thanks,<br class="">
-dosman<br class="">
<div class="HOEnZb"><div class="h5"><br class="">
<br class="">
> On Jul 5, 2016, at 8:25 AM, Shirley Hicks <<a href="mailto:shirley@velochicdesign.com" class="">shirley@velochicdesign.com</a>> wrote:<br class="">
><br class="">
> We’ve adopted as many of the hackerspace patterns as possible, but are a bit hung up reaching long-term financial sustainability due to member churn. The space we selected to start in required a lot of work and it has burned some members out. Given our community, we also have a shortage of members with some of the key skills that make setting up systems (IT, business) go faster, so that has taken some time. Getting there now.<br class="">
><br class="">
> We’re also dealing with some in-group/outgroup issues - mainly between those who’ve been trained in other environments to work tightly as a group (HAM, emergency ops, military) and those who have not.<br class="">
><br class="">
>><br class="">
> — Shirley<br class="">
> RMM, Birmingham, AL<br class="">
><br class="">
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